ORDERS, DELIVERY & PAYMENT

ORDERS

• CAN I CHANGE OR CANCEL MY ORDER?
• I HAVE ENTERED INCORRECT DETAILS ON MY ORDER, WHAT DO I DO?

DELIVERY

• DO YOU SHIP OUTSIDE OF THE UK?
• WHICH CARRIERS DO YOU USE?
• WHEN SHOULD I EXPECT TO RECEIVE MY TRACKING INFORMATION?
• THERE IS A PROBLEM WITH MY DELIVERY, WHAT SHOULD I DO?
• I MISSED MY DELIVERY, WHAT HAPPENS NEXT?
• IS A SIGNATURE REQUIRED FOR MY PARCEL UPON DELIVERY?

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PROMOTIONS

• WHAT ARE THE TERMS AND CONDITIONS OF YOUR PROMOTIONS?
• CAN I USE MY PROMOTIONAL CODE WITH ANOTHER OFFER?
• I AM SEEING A MESSAGE THAT SAYS MY CODE IS INVALID, WHAT DOES THIS MEAN?
• MY CODE IS SAYING IT HAS APPLIED BUT THERE IS NO CHANGE?
• DO YOU OFFER STUDENT DISCOUNT?
• DO YOU OFFER NHS DISCOUNT?

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PAYMENT & SECURITY

• WHEN WILL THE PAYMENT FOR MY ORDER BE TAKEN?
• WHICH PAYMENT TYPES DO YOU ACCEPT?
• DOES MY ORDER GO THROUGH ANY SECURITY PROCESSES?
• MY ORDER IS IN REVIEW – WHAT DOES THIS MEAN?

VAT & TAX

• WILL I BE CHARGED VAT ON MY ORDER?
• WILL I BE CHARGED CUSTOMS ON MY ORDER?
• MY DELIVERY ADDRESS IS IN THE CHANNEL ISLANDS. WILL I BE CHARGED VAT?

PRE-ORDERS

• WHAT IS A PRE-ORDER AND WHEN AM I LIKELY TO RECEIVE IT?
• I HAVE MADE A PRE-ORDER, WHEN WILL THE PAYMENT BE TAKEN?
• WHAT HAPPENS IF I DO NOT HAVE THE MONEY AVAILABLE WHEN YOU ATTEMPT TO TAKE PAYMENT?